Help Center

Frequently Asked Questions

Everything you need to know about 63peso — from creating your account and making deposits to playing bingo, slots, and live casino games. Can't find what you're looking for? Our 24/7 support team is always ready to help.

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Responsible Gaming
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Account & Registration

Getting Started with 63peso

Creating a 63peso account is quick and straightforward. Visit the 63peso platform and click the registration button. You'll need to provide a valid email address, create a secure password, and enter your full legal name and date of birth. After submitting your details, you'll receive a verification email — click the link inside to activate your account. Once verified, you can log in and start exploring all the games 63peso has to offer, from bingo and slots to live casino and sports betting.

You must be at least 21 years old to register and play on 63peso. This is a strict requirement under Philippine gaming regulations and PAGCOR guidelines. All accounts are subject to age verification during the KYC (Know Your Customer) process. Any account found to belong to a person under 21 will be immediately closed and any deposits refunded. We take this responsibility seriously — 63peso is for adults only.

To complete KYC verification on 63peso, you'll need to submit a valid government-issued photo ID. Accepted documents include your Philippine National ID (PhilSys), passport, driver's license, SSS ID, GSIS ID, or PRC ID. You may also be asked to provide proof of address, such as a recent utility bill or bank statement. KYC verification is required before you can make your first deposit or withdrawal. The process typically takes 1–3 business days once all documents are submitted.

No. Each player is permitted to hold only one active 63peso account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you've forgotten your login details, use the password reset function or contact our support team at [email protected] — we'll help you recover access to your existing account.

To reset your password, click the "Forgot Password" link on the 63peso login page. Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team and we'll verify your identity and assist you in regaining access to your 63peso account.

If you wish to close your 63peso account, please contact our support team at [email protected] . Before closing, make sure you withdraw any remaining balance. Once your account is closed, all data will be retained as required by Philippine regulations. Note: if you're considering closing your account due to gambling concerns, we strongly recommend activating a self-exclusion instead — it's a more protective option that can be set for 6 months, 1 year, or permanently.
Deposits & Withdrawals

Payments at 63peso

63peso supports a wide range of Philippine payment methods to make deposits and withdrawals as convenient as possible. Accepted methods include GCash, PayMaya, BPI (Bank of the Philippine Islands), BDO (Banco de Oro), and Metrobank. All transactions are processed in Philippine Peso (PHP), so there are no currency conversion fees for Filipino players. We're continuously working to add more local payment options to serve players from Manila, Cebu, Davao, Quezon City, and across the Philippines.

To deposit via GCash, log in to your 63peso account and navigate to the Cashier or Deposit section. Select GCash as your payment method, enter the amount you wish to deposit (minimum ₱100), and confirm. You'll be redirected to the GCash payment page where you can authorize the transaction using your GCash PIN or biometrics. Funds are credited to your 63peso account instantly in most cases. Make sure your GCash account is fully verified to avoid any transaction limits.

Withdrawal processing times on 63peso vary by method. GCash and PayMaya withdrawals are typically processed within 1–4 hours. Bank transfers to BPI, BDO, and Metrobank usually take 1–3 business days depending on your bank's processing schedule. All withdrawal requests are subject to a security review before processing. To avoid delays, make sure your KYC verification is complete and that your withdrawal method matches the one used for your deposit.

Yes. The minimum withdrawal amount on 63peso is ₱200. Maximum withdrawal limits vary by payment method and account verification level. Fully verified accounts enjoy higher daily and weekly withdrawal limits. If you need to withdraw a large amount, contact our support team in advance so we can assist with processing. All amounts are in Philippine Peso (PHP).

63peso does not charge any fees on deposits. For withdrawals, 63peso also does not impose platform-side fees. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction charges depending on your account type and the transaction amount. We recommend checking with your payment provider for their current fee schedule.
Games & Betting

Playing on 63peso

63peso offers a wide variety of games designed for Filipino players. Our game library includes online bingo, video slots (including popular titles like Fortune Ox and Fortune Tree), live casino games (baccarat, roulette, blackjack, and more), and sports betting covering the PBA, NBA, UFC, boxing, and sabong. New games are added regularly, so there's always something fresh to try. All games are accessible from both desktop and mobile browsers — no app download required.

Yes! 63peso is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download needed. The platform is designed to be fast and responsive even on slower mobile data connections, which is important for players across the Philippines. Simply visit 63peso on your phone's browser, log in, and start playing bingo, slots, or live casino games on the go.

Yes. All games on 63peso use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot games and bingo titles are provided by reputable game developers whose RNG systems are independently audited. Live casino games are streamed in real time with professional dealers, providing full transparency. 63peso operates within the Philippine regulatory framework, which includes standards for game fairness and player protection.

Fortune Ox and Fortune Tree are two of the most popular slot games available on 63peso. Fortune Ox is a Chinese New Year-themed slot featuring a powerful ox symbol with multiplier mechanics that can lead to big wins. Fortune Tree is a nature-inspired slot with cascading reels and free spin features. Both games are hugely popular among Filipino players and are available to play directly from the 63peso platform. Visit the Fortune Ox or Fortune Tree pages to learn more.
Bonuses & Promotions

Rewards at 63peso

63peso offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms may vary depending on current promotions. All bonuses are subject to wagering requirements, which means you need to play through the bonus amount a certain number of times before you can withdraw winnings derived from it. Always read the full bonus terms before claiming any offer. Bonuses are available in PHP and are credited directly to your 63peso account.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before any winnings from that bonus can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before withdrawing bonus-derived winnings. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Full details are always listed in the specific promotion's terms.

Most promotions on 63peso are automatically credited to your account when you meet the qualifying conditions (e.g., making a minimum deposit). Some promotions may require you to enter a promo code during the deposit process or opt in via the Promotions page in your account. Make sure your account is fully verified before claiming bonuses, as unverified accounts may not be eligible. If you believe a bonus hasn't been credited correctly, contact our support team at [email protected].
Security & Privacy

Your Safety on 63peso

Yes. 63peso uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information, financial details, and account activity are all encrypted and stored securely. We also employ multi-factor authentication options and regular security audits to maintain the integrity of our platform. 63peso operates within the Philippine regulatory framework, which includes data protection and cybersecurity standards.

63peso is committed to protecting your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We collect only the data necessary to operate your account and comply with regulatory requirements. Your data is never sold to third parties. For full details on how we collect, use, and protect your information, please read our Privacy Policy.

If you suspect that someone has accessed your 63peso account without your permission, change your password immediately and contact our support team at [email protected]. Our security team will investigate the activity, temporarily lock your account if necessary, and help you secure it. Never share your password or OTP codes with anyone — 63peso staff will never ask for your password.
Responsible Gaming

Playing Safely on 63peso

63peso provides a full suite of responsible gaming tools to help you stay in control. These include deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality check alerts, cooling-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). All tools are accessible from your account settings at any time. For a full overview, visit our Responsible Gaming page.

To self-exclude, log in to your 63peso account, go to Account Settings, and select the Responsible Gaming section. Choose Self-Exclusion and select your preferred duration (6 months, 1 year, 5 years, or permanent). Once confirmed, your account is immediately restricted — you will not be able to log in, deposit, or play during the exclusion period. You can also request self-exclusion by emailing [email protected] and our team will process it immediately.

The minimum age to play on 63peso is 21 years old, in line with Philippine gaming regulations. Age verification is mandatory for all accounts. If you are a parent or guardian concerned about a minor accessing the platform, contact us immediately at [email protected] and we will take immediate action.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) operates responsible gaming programs and support resources for Filipino players. You can also reach out to mental health professionals or counseling services in your area. 63peso's own support team is available 24/7 at [email protected] and can assist you in activating account restrictions or self-exclusion immediately. Remember: gambling should always be fun, not a source of stress or financial hardship.
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Join Thousands of Filipino Players on 63peso

Still have questions? Our 24/7 support team is always here to help. Or jump right in — create your 63peso account today and enjoy bingo, slots, live casino, and sports betting in PHP with fast GCash payouts. 21+ only.

Get Started at 63peso Responsible Gaming
PAGCOR-licensed  ·  21+ Only  ·  SSL Secured  ·  GCash Accepted